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Decoration/Lights

Littlethorpe Shelter Manufacturer

- Bus Shelter Design - Leicester UK

BY LITTLETHORPE OF LEICESTER Ltd

Craftsmanship in wood

Quotes from our customers

By listening, we can improve.

Littlethorpe customer satisfaction survey summary : 20th Feb 2008


	Excellent	Good	Acceptable	Poor	Very Poor
Totals	69%	26%	3%	1%	0%
Quality of product	88%	12%	0%	0%	0%
Service & general communication	73%	27%	0%	0%	0%
Delivery performance	73%	23%	4%	0%	0%
Value for money	42%	42%	8%	4%	0%

Customers are ranking Littlethorpe at 95% good, or excellent.

So why are we so highly rated?

we have been delivering quality since being established in 1983
we are a family run business so we care about customers and quality
everything we make we design
our people are skilled, trained, organised and experienced
we blend the best in new technology with the oldest craft skills

For information, all survey forms are retained as written evidence of this summary and for your interest, the essential information from the first forms given to Littlethorpe (starting in 2006) are reproduced below and are representative of the numerous others received from late 2007 on. All comments are attributable to specific individuals.

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1)	Excellent	Good	Acceptable	Poor	Very Poor
Quality of Product	*
Service & General Communication		*
Delivery Performance		*
Value for Money		*

What is the main reason you chose Littlethorpe to be your supplier? Client instruction

Would you be kind enough to give us a quote about the experience you have had with Littlethorpe?

Based upon the first dealings with Littlethorpe, in my opinion you provide an excellent service.

2)	Excellent	Good	Acceptable	Poor	Very Poor
Quality of Product	*
Service & General Communication	*
Delivery Performance	*
Value for Money	*

What is the main reason you chose Littlethorpe to be your supplier? As above.

Would you be kind enough to give us a quote about the experience you have had with Littlethorpe?

Any council proposing to purchase a bus passenger shelter should contact Littlethorpe first.

3)	Excellent	Good	Acceptable	Poor	Very Poor
Quality of Product	*
Service & General Communication	*
Delivery Performance	*
Value for Money		*

What is the main reason you chose Littlethorpe to be your supplier? Search engine, ease of access.

Would you be kind enough to give us a quote about the experience you have had with Littlethorpe?

Nice people to do business with.

4)	Excellent	Good	Acceptable	Poor	Very Poor
Quality of Product	*
Service & General Communication	*
Delivery Performance		*
Value for Money		*

What is the main reason you chose Littlethorpe to be your supplier? ECC Approval.

Would you be kind enough to give us a quote about the experience you have had with Littlethorpe?

Look forward to dealing with you again when I order another one.

5)	Excellent	Good	Acceptable	Poor	Very Poor
Quality of Product	*
Service & General Communication	*
Delivery Performance	*
Value for Money	*

What is the main reason you chose Littlethorpe to be your supplier? Quality.

Would you be kind enough to give us a quote about the experience you have had with Littlethorpe?

Excellent, very helpful and went out of their way to make the installation trouble free for us.

6)	Excellent	Good	Acceptable	Poor	Very Poor
Quality of Product	*