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Bus Shelter Customer Testimonials

By listening, we can improve.

Littlethorpe customer satisfaction survey summary: 10th Oct 2013

Excellent Good Acceptable Poor Very Poor
Totals 74% 22% 3% 1% 0%
Quality of product 86% 14% 0% 0% 0%
Service & general communication 81% 19% 0% 0% 0%
Delivery performance 76% 19% 3% 2% 0%
Value for money 52% 39% 8% 1% 0%

Customers are ranking Littlethorpe at 96% good, or excellent.

So why are we so highly rated?

  • We have been delivering quality since being established in 1983.
  • We are a family run business so we care about customers and quality.
  • Everything we make we design.
  • Our people are skilled, trained, organised and experienced.
  • We blend the best in new technology with the oldest craft skills.

For information, all survey forms are retained as written evidence of this summary and for your interest, the essential information from the first forms given to Littlethorpe (starting in 2006) are reproduced below and are representative of the numerous others received from late 2007 on. All comments are attributable to specific individuals.

1) Excellent Good Acceptable Poor Very Poor
Quality of product
Service & general communication
Delivery performance
Value for money

What is the main reason you chose Littlethorpe to be your supplier?
Client instruction.

Would you be kind enough to give us a quote about the experience you have had with Littlethorpe?
Based upon the first dealings with Littlethorpe, in my opinion you provide an excellent service.

2) Excellent Good Acceptable Poor Very Poor
Quality of product
Service & general communication
Delivery performance
Value for money

What is the main reason you chose Littlethorpe to be your supplier?
As above.

Would you be kind enough to give us a quote about the experience you have had with Littlethorpe?
Any council proposing to purchase a bus passenger shelter should contact Littlethorpe first.

3) Excellent Good Acceptable Poor Very Poor
Quality of product
Service & general communication
Delivery performance
Value for money

What is the main reason you chose Littlethorpe to be your supplier?
Search engine, ease of access.

Would you be kind enough to give us a quote about the experience you have had with Littlethorpe?
Nice people to do business with.

4) Excellent Good Acceptable Poor Very Poor
Quality of product
Service & general communication
Delivery performance
Value for money

What is the main reason you chose Littlethorpe to be your supplier?
ECC Approval.

Would you be kind enough to give us a quote about the experience you have had with Littlethorpe?
Look forward to dealing with you again when I order another one.

5) Excellent Good Acceptable Poor Very Poor
Quality of product
Service & general communication
Delivery performance
Value for money

What is the main reason you chose Littlethorpe to be your supplier?
Quality.

Would you be kind enough to give us a quote about the experience you have had with Littlethorpe?
Excellent, very helpful and went out of their way to make the installation trouble free for us.

6) Excellent Good Acceptable Poor Very Poor
Quality of product
Service & general communication
Delivery performance
Value for money

What is the main reason you chose Littlethorpe to be your supplier?
Reputation.

Would you be kind enough to give us a quote about the experience you have had with Littlethorpe?
Very reliable service.

7) Excellent Good Acceptable Poor Very Poor
Quality of product
Service & general communication
Delivery performance
Value for money

What is the main reason you chose Littlethorpe to be your supplier?
Price/Appearance.

Would you be kind enough to give us a quote about the experience you have had with Littlethorpe?
Very good communication. Delivery service and installation was excellent. Littlethorpe arranged everything leaving the Parish council very little to do other than choose/order the shelter and pay the bill.

8) Excellent Good Acceptable Poor Very Poor
Quality of product
Service & general communication
Delivery performance
Value for money

What is the main reason you chose Littlethorpe to be your supplier?
Product quality.

Would you be kind enough to give us a quote about the experience you have had with Littlethorpe?
Xxxx County Council is very pleased with the quality of the xxx bus shelter and the high level of customer service provided by Littlethorpe.

9) Excellent Good Acceptable Poor Very Poor
Quality of product
Service & general communication
Delivery performance
Value for money

What is the main reason you chose Littlethorpe to be your supplier?
Good name.

Would you be kind enough to give us a quote about the experience you have had with Littlethorpe?
A bus shelter company that delivers on time. Excellent quality of shelters and would thoroughly recommend them to others.

For more information about our bus shelters, please contact Andy and Norma Robinson direct on:

0116 260 3777 or email us